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X-WR-CALDESC:Events for The Vergence
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DTSTART;TZID=UTC:20200805T080000
DTEND;TZID=UTC:20200805T170000
DTSTAMP:20260409T044733
CREATED:20200122T131831Z
LAST-MODIFIED:20220602T094600Z
UID:1114-1596614400-1596646800@thevergence.com
SUMMARY:Increase Your Emotional Intelligence: Empathy Training
DESCRIPTION:Becoming Successful Begins with Becoming More Relational!Learn to communicate with connectivity! This workshop will develop your skills to enhance your personal & professional life! Experience the impact on every relationship in your life. Colleagues\, Clients\, Family\, Friends all will notice the difference.
URL:https://thevergence.com/event/increase-your-emotional-intelligence/
LOCATION:Colombo Court Hotel & Spa\, 32 Alfred House Avenue\, Colombo\, Western\, 00300\, Sri Lanka
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://thevergence.com/wp-content/uploads/2020/02/workshop-1.jpg
ORGANIZER;CN="Vergence Consulting":MAILTO:consulting@thevergence.com
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200711T100000
DTEND;TZID=UTC:20200711T113000
DTSTAMP:20260409T044733
CREATED:20200711T100031Z
LAST-MODIFIED:20220602T094749Z
UID:1556-1594461600-1594467000@thevergence.com
SUMMARY:How To Overcome Your Triggers
DESCRIPTION:Triggers are mental alarms that take control of our choices! They distract us from accomplishing our goals and make us feel defeated! \n\n\n\nThese goals could range from sticking to your diet to improving your marriage or maintaining your health. Unless we challenge these Triggers we will not make any progress in anything we choose to do. \n\n\n\nJoin us for a training where you will learn how to remain focused and defeat your distractions. The webinar starts at 10 am July 11th  (Saturday) via Zoom. \n\n\n\n\n\n \n\n\n\nA Zoom link will be emailed to you soon.
URL:https://thevergence.com/event/how-to-overcome-your-triggers/
LOCATION:Colombo Court Hotel & Spa\, 32 Alfred House Avenue\, Colombo\, Western\, 00300\, Sri Lanka
CATEGORIES:Training
ATTACH;FMTTYPE=image/png:https://thevergence.com/wp-content/uploads/2020/06/Brandsite-event-header.png
ORGANIZER;CN="Vergence Consulting":MAILTO:consulting@thevergence.com
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200414T110000
DTEND;TZID=UTC:20200414T114500
DTSTAMP:20260409T044733
CREATED:20200425T054700Z
LAST-MODIFIED:20220602T094742Z
UID:1434-1586862000-1586864700@thevergence.com
SUMMARY:Dealing With Uncertainty
DESCRIPTION:Our Post Covid19 world is changing dramatically and we need to change our life plans as well. \n\n\n\nWhether it be family\, personal\, financial or professional while we attempt to make new plans for our future we have to deal with the powerful debilitating mental process of UNCERTAINTY. \n\n\n\n\n\n\n\n\n\n \n\n\n\nA Zoom link will be emailed to you soon.
URL:https://thevergence.com/event/dealing-with-uncertainty/
LOCATION:Colombo Court Hotel & Spa\, 32 Alfred House Avenue\, Colombo\, Western\, 00300\, Sri Lanka
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://thevergence.com/wp-content/uploads/2020/04/Main-impage-2.jpg
ORGANIZER;CN="Vergence Consulting":MAILTO:consulting@thevergence.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200301T180000
DTEND;TZID=UTC:20200301T200000
DTSTAMP:20260409T044733
CREATED:20200319T161120Z
LAST-MODIFIED:20220602T094914Z
UID:176-1583085600-1583092800@thevergence.com
SUMMARY:How To Win Over Angry Customers
DESCRIPTION:A perfect company with the best service will eventually experience a customer conflict. As flawed humans we are bound to make errors especially in such delicate moments. According to research “51% of customers do not do repeat business with the same company after 1 negative experience” (newmediavoice.com). It’s in these rare moments an employee should be trained and ready to spring into action. \n\n\n\nIs your team is equipped for such moments? Have they been trained in caring for the customer? If you’re a business owner and this is a concern; The Art of The Apology is a vital workshop for your team. Using internationally reputed tools such as The 5 Apology Languages by Dr. Gray Chapman we will practice how to skillfully apologize to any customer to their satisfaction. This training will ensure any sales or customer relations executive to make the worst customer disaster to a success story. Join us and learn how to make angry customers your biggest fans! \n\n\n\nWho Should AttendJr. Executives & ExecutivesAsst. Managers & ManagersAnyone in Contact with CustomersYou Will LearnThe Ability to Deescalate SituationsTo Operate With PatienceTo Increase EmpathySkills to Manage Difficult CustomersMethods of Apologizing Skillfully*Refreshments served at 5.45 pm*Group discounts apply
URL:https://thevergence.com/event/how-to-win-over-angry-customers/
LOCATION:Colombo Court Hotel & Spa\, 32 Alfred House Avenue\, Colombo\, Western\, 00300\, Sri Lanka
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://thevergence.com/wp-content/uploads/2019/12/1200x630.jpg
ORGANIZER;CN="Vergence Consulting":MAILTO:consulting@thevergence.com
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