How To Win Over Angry Customers

Do You Receive Customer Complaints? Does your team struggle with Tough Customers? Do you want to ensure your company is converting angry customers into happy ones? If so join for us for an introductory workshop, on how to use the internationally reputed tool THE 5 APOLOGY LANGAUAGES. This method will make any buyer into a LIFETIME customer.

These are the upcoming events at Vergence. We provide executives and managers to to manage their work goals and teams. It’s a great way for participants and teams to scale their knowledge on one-to-one, and group trainer sessions.

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How To Win Over Angry Customers

Details

Date:
March 1, 2029
Time:
6:00 pm – 8:00 pm
Event Category:
Event Tags:
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Organizer

Vergence Consulting
Phone:
0764336376
Email:
consulting@thevergence.com
Website:
www.thevergence.com
32 Alfred House Avenue
Colombo, Western 00300 Sri Lanka
+ Google Map
+94114 503 887
https://www.colombocourthotel.com/

March 1 @ 6:00 pm 8:00 pm

A perfect company with the best service will eventually experience a customer conflict. As flawed humans we are bound to make errors especially in such delicate moments. According to research “51% of customers do not do repeat business with the same company after 1 negative experience” (newmediavoice.com). It’s in these rare moments an employee should be trained and ready to spring into action.

Is your team is equipped for such moments? Have they been trained in caring for the customer? If you’re a business owner and this is a concern; The Art of The Apology is a vital workshop for your team. Using internationally reputed tools such as The 5 Apology Languages by Dr. Gray Chapman we will practice how to skillfully apologize to any customer to their satisfaction. This training will ensure any sales or customer relations executive to make the worst customer disaster to a success story. Join us and learn how to make angry customers your biggest fans!

Who Should Attend
Jr. Executives & Executives
Asst. Managers & Managers
Anyone in Contact with Customers

You Will Learn
The Ability to Deescalate Situations
To Operate With Patience
To Increase Empathy
Skills to Manage Difficult Customers
Methods of Apologizing Skillfully

*Refreshments served at 5.45 pm
*Group discounts apply

Dimitri is a certified trainer, business & life coach. As a trained hospitality professional with over 10 years of sales experience in the US and Sri Lanka (including two Fortune 500 companies); he also carries a wealth of people and business skills that are helpful to his clients.

Dimitri is a certified trainer, business & life coach. As a trained hospitality professional with over 10 years of sales experience in the US and Sri Lanka (including two Fortune 500 companies); he also carries a wealth of people and business skills that are helpful to his clients.