How To Win Over Angry Customers
Colombo Court Hotel & Spa 32 Alfred House Avenue, Colombo, Western, Sri LankaA perfect company with the best service will eventually experience a customer conflict. As flawed humans we are bound to make errors especially in such delicate moments. According to research “51% of customers do not do repeat business with the same company after 1 negative experience" (newmediavoice.com). It’s in these rare moments an employee should be trained and ready to spring into action.
